Shipping

All the products (except customized ones) are shipped within the next five business days from order. Customized products are shipped in two to three weeks from order. The products are delivered to the pick-up point near the customer. The local pick-up point informs the customer about the incoming delivery. Please write a valid e-mail address and phone number when placing an order. 

Estimated delivery times from order:

Europe: 7-10 days
USA and Canada: 12-16 days
Asia: 12-16 days
Africa and Australia: 12-16 days


Returns & exchanges

If the product arrives damaged, please contact us: info@papurino.com, so we can help you to get a new product as soon as possible. Also if for some reason you are not satisfied with the product, you can return or exchange it. Please contact us via e-mail (info@papurino.com) within 14 days of delivery and ship items back within 30 days of delivery. 


The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for customized orders.


Conditions of return

Buyers are responsible for return shipping costs (except in case the product is damaged). If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please pack the items well before shipping them, thank you for co-operation!

Force majeure

We are not responsible for any impediment or delay in the delivery of the order due to a circumstance beyond our control, such as war, natural disaster, export or import ban, government decision, disruption of public transport or any other similar impediment or obstruction to our operations.

All disputes and disagreements between customer and Papurino Oy are governed by finnish law in finnish court. 
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